Doug Schantz has over 20 years of higher education related experience, serving in student business service oriented and executive managerial positions at a four-year private liberal arts institution. As one of Financial Aid Services’ (FAS) independent consultants for Student Business Services (SBS), he may be engaged to offer consulting services to bursar/student account offices to assess and enhance business processes, address compliance issues and enhance customer service, among other concerns.
Doug’s experience includes serving as the director of student financial services with the core responsibility of managing both the bursar and financial aid operations at Wittenberg University (OH). In addition to this role, Doug has provided leadership in the areas of facilities management, real estate acquisition and disposition, audit and compliance, auxiliary services, budget and finance, Title IX, cash management, student financial literacy, campus ID cards, and federal, state, and private research grant accounting.
Serving on various implementation teams over the years, Doug has extensive experience with the Ellucian (Datatel) Colleague ERP software platform. In addition, Doug has utilized complementary third party software programs such as Informer Reports, Asset Essentials, FolderWave, Slate, and the BankMobile payroll and refund disbursement software. As part of the responsibilities associated with administering the federal student aid programs, Doug also has experience with the suite of online applications provided by the U.S. Department of Education.
In regard to industry leadership, Doug was recognized for his contributions in 2019 with the National Association of College and University Business Officers (NACUBO) Student Financial Services award. He served NACUBO’s Student Financial Services (SFS) Council from 2014-18 (chaired 2016-17) and the Ohio Bursars Association board from 1998-2002. Doug is a seasoned veteran at presenting topics associated with higher education finance at conferences and workshops throughout the nation. He has appeared in “Paying For College” segments on NBC, radio broadcasts for NPR, cited as a resource in congressional hearings, and has been quoted in a number of syndicated news outlets including: Money Magazine, New York Times, U.S. News, MSN Money, Yahoo Finance and The Chronicle of Higher Education.
Doug received from Wittenberg University his bachelor’s degree with a concentration in business, organizational leadership, and Russian area studies and a certificate in human resource management.