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Latest Insight Posts
Shifting Ground Part 1: The Federal Shake-up in Higher EducationAugust 27, 2025 - 10:36 am- The Importance of Customer Service in Student Financial ServicesAugust 6, 2025 - 11:33 pm
Avoid These 6 Compliance Mistakes in Financial Aid July 29, 2025 - 1:11 pm
Pay Now or Pay Later: Strengthening Financial Aid Operations
By: Delinda “Lindy” Hall Ed.D. Financial aid offices increasingly operate under lean budgets and staffing models, where the challenge of “doing more with less”—whether in labor or financial resources—has become the prevailing theme. This pressure doesn’t just stop there; it may also put operations at risk, as financial aid professionals struggle to manage budget constraints, staffing […]
How to Hire Smart: A Creative Approach to Evaluating Potential Employees
By: Dotti Davidson Having a brilliant team starts with hiring smart. So many times, we review resumes and gravitate to the level of experience the candidate brings. We make the hire based on their experience; despite not assessing other factors that are critical to success in the role. Hiring smart involves evaluating candidates through various creative […]
Hiring Your Next Chief Student Financial Aid Officer
Institutions requesting Federal Financial Aid under Title IV must designate which employee holds the title Chief Student Financial Aid Officer. This role is commonly referred to as: Financial Aid Director, Assistant Vice President of Financial Services, or Chief Student Financial Officer. These positions oversee a university’s financial aid office, ensuring compliance for different types of […]