Interim Staffing

Financial aid and student account departments are essential. The entire campus looks to these mission critical offices to be economic engines for the institution.  Losing key staff members in either office, even temporarily, can completely disrupt the student experience, enrollment strategy and financial projections. Rely on FAS staff to help protect – or even exceed – enrollment and financial goals.

fas interim staffing

Financial Aid Office

  • overseeing the financial aid operation and managing staff
  • making sure goals for enrollment, cash flow, compliance and student service are met
  • serving as a “working director”
  • responding to requests for financial aid data
  • handling escalated student concerns
  • identifying processes to be streamlined or automated
  • advising the institution of regulatory and policy matters
  • liaising with other campus offices and leaders
  • leveraging experience with the widely-used ERPs
  • overseeing a specific area in the financial aid office such as loan processing, work study, advising, frontline customer service, or technology and electronic processing
  • managing a unit or cluster of staff
  • tracking productivity, output, and work quality
  • maintaining policies, procedures and best practices in a specific functional area
  • training staff
  • leveraging experience with the widely-used ERPs
  • counseling students and families about the financial aid process
  • performing general financial aid processing
  • following up with students to complete their financial aid
  • working reports to disburse authorized financial aid
  • leveraging experience with the widely-used ERPs

Student Business Services (Student Accounts)

  • overseeing student account operations and managing staff
  • managing daily transactions in cash management, billing and receivables operations
  • coordinating in-house and outsourced collection activities
  • keeping organized records of accounts
  • preparing reports on a regular basis
  • addressing escalated issues with students, parents, internal, and external contacts regarding financial matters
  • ensuring compliance with institutional, state, and federal regulations and standard accounting procedures
  • leveraging experience with the widely-used ERPs and payment processing platforms
  • overseeing a specific area or process, in the student account office, such as tuition assessment, reconciliation, payment processing, collections, or third-party billing
  • managing a unit or cluster of staff
  • tracking productivity, output, and work quality
  • maintaining policies, procedures and best practices in a specific functional area
  • training staff
  • leveraging experience with the widely-used ERPs and payment processing platforms
  • assisting students and families with payment options and arrangements
  • posting campus charges
  • coordinating third-party billing
  • issuing credit balance refunds
  • following up with students on their outstanding balances
  • leveraging experience with the widely-used ERPs and payment processing platforms

Let’s Look At Your Future, Together

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