Associate Director of Client Support Services
Daphne Parks has over 20 years of financial aid experience. She has held positions in private and for profit institutions. Prior to joining FAS in 2012, Daphne held roles as a Financial Aid Training & Accountability Specialist for multiple campuses, Field Support Specialist, Default Specialist, and Financial Aid Counselor.
As associate director of client support services, Daphne oversees remote processing operations and leads our team of experienced client services managers. She ensures financial aid processing is performed in a timely, efficient and compliant manner. She works closely with each client services manager to ensure every engagement is successful. Daphne also provides leadership and guidance to our teams who perform awarding and processing of all types of financial aid, reporting and reconciliation services. She develops policies, procedures and workflows to deliver a high level of customer service to our clients and their students.
Daphne has experience with a variety of financial aid management systems including Oracle PeopleSoft, Ellucian Banner, College Board’s PowerFAIDS, CampusVue, and Ellucian Colleague. She also has extensive knowledge of various Department of Education systems, such as EDExpress, EdConnect, COD, and NSLDS.
During her financial aid career, Daphne has been a member of the Georgia Association of Student Financial Aid Administrators (GASFAA), the Southern Associations of Student Financial Aid Administrators (SASFAA), and the National Association of Student Financial Aid administrators (NASFAA).