Interim Staffing

Financial aid and student account departments are essential. The entire campus looks to these mission critical offices to be economic engines for the institution. Losing key staff members in either office, even temporarily, can completely disrupt the student experience, enrollment strategy and financial projections. Rely on FAS staff to help protect – or even exceed – enrollment and financial goals.

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Financial Aid Office Student Business Services (Student Accounts)

Financial Aid Office

Interim Director of Financial Aid

overseeing the financial aid operation and managing staff
making sure goals for enrollment, cash flow, compliance and student service are met
serving as a “working director”
responding to requests for financial aid data
handling escalated student concerns
identifying processes to be streamlined or automated
advising the institution of regulatory and policy matters
liaising with other campus offices and leaders
leveraging experience with the widely-used ERPs

Interim Associate (Assistant) Director of Financial Aid

overseeing a specific area in the financial aid office such as loan processing, work study, advising, frontline customer service, or technology and electronic processing
managing a unit or cluster of staff
tracking productivity, output, and work quality
maintaining policies, procedures and best practices in a specific functional area
training staff
leveraging experience with the widely-used ERPs

Interim Financial Aid Counselor

counseling students and families about the financial aid process
performing general financial aid processing
following up with students to complete their financial aid
working reports to disburse authorized financial aid
leveraging experience with the widely-used ERPs

Student Business Services (Student Accounts)

Interim Bursar

overseeing student account operations and managing staff
managing daily transactions in cash management, billing and receivables operations
coordinating in-house and outsourced collection activities
keeping organized records of accounts
preparing reports on a regular basis
addressing escalated issues with students, parents, internal, and external contacts regarding financial matters
ensuring compliance with institutional, state, and federal regulations and standard accounting procedures
leveraging experience with the widely-used ERPs and payment processing platforms

Interim Associate (Assistant) Director of Student Accounts

overseeing a specific area or process, in the student account office, such as tuition assessment, reconciliation, payment processing, collections, or third-party billing
managing a unit or cluster of staff
tracking productivity, output, and work quality
maintaining policies, procedures and best practices in a specific functional area
training staff
leveraging experience with the widely-used ERPs and payment processing platforms

Interim Student Accounts Coordinator or Representative

assisting students and families with payment options and arrangements
posting campus charges
coordinating third-party billing
issuing credit balance refunds
following up with students on their outstanding balances
leveraging experience with the widely-used ERPs and payment processing platforms