Innovation from the CEO

You Can’t Market Your Way Out of a Bad Student Experience

This blog is part of our Better Financial Aid Model blog series. Explore how timing, operations, and compliance also impact institutional outcomes: The Domino Effect, Timing Is Everything, and The Cost of Chaos. For today’s students, expectations have shifted. They’re digital natives, shaped by Amazon, Netflix, and on-demand everything. If your financial aid experience creates […]

The Cost of Chaos – Why Financial Aid Operations Must Evolve

In the first two posts of this series, we explored The Domino Effect—how breakdowns in financial aid create ripple effects across the institution—and how timing can make or break enrollment. But what drives those breakdowns in the first place? More often than not, it’s operational misalignment. Whether it’s outdated systems, siloed processes, or constant staffing […]

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