Innovation from the CEO

Is Financial Aid a Process or an Experience?

The Need for Speed

By: Robert Heil, CEO Students expect a combination of personalization with the speed that they experience from Amazon or DoorDash.  Without that speed, students are less likely to stay engaged with you, and less engagement leads to recruitment and retention challenges.  This can be especially challenging for financial aid and student accounts offices where speed […]

Outsourcing Financial Aid: A Better Economic, Strategic, and Student-Centered Model

Processing financial aid records is one the most important yet complex steps for many financial aid offices. When not administered correctly or efficiently, it can create compliance risk or delays in students receiving their awards which has real enrollment and financial consequences. The recent staffing shortages throughout the industry have only magnified these challenges. Many […]

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