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Latest Innovation Posts
- Better Peace of Mind: How Proactive Title IV Compliance Protects Your InstitutionAugust 4, 2025 - 1:36 pm
- You Can’t Market Your Way Out of a Bad Student ExperienceJuly 31, 2025 - 12:41 am
The Cost of Chaos – Why Financial Aid Operations Must EvolveMay 22, 2025 - 1:42 pm
Latest Insight Posts
The Importance of Customer Service in Student Financial ServicesAugust 6, 2025 - 11:33 pm
Avoid These 6 Compliance Mistakes in Financial Aid July 29, 2025 - 1:11 pm
The Compliance Window: Higher Ed’s Most Overlooked Audit Risk July 22, 2025 - 6:17 pm
The Importance of Customer Service in Student Financial Services
By: Samantha Shores Associate Consultant, Financial Aid Services Customer service in the student financial aid office is not a new concept, but in an increasingly digital world, customer service is more important than ever before. Students and their parents are the customers in higher education, and student experience is a critical deciding factor in school […]
Avoid These 6 Compliance Mistakes in Financial Aid
When it comes to Title IV compliance, most mistakes aren’t malicious, they’re mundane. A missed file, a policy that was never updated, or a website link that points to last year’s SAP criteria can all trigger findings during an annual audit. At FAS, we’ve seen how small missteps can turn into major risks, especially when staffing […]
The Compliance Window: Higher Ed’s Most Overlooked Audit Risk
When most leaders think about compliance and audit risk, they picture corporate boardrooms, quarterly reports, and spreadsheet-heavy risk assessments. But in higher education, particularly in financial aid, compliance risk is more dynamic, more visible, and more immediate. It’s cyclical. It’s personal. And when institutions land on heightened cash monitoring, it’s public. The Compliance Window, which […]