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Latest Insight Posts
Shifting Ground Part 1: The Federal Shake-up in Higher EducationAugust 27, 2025 - 10:36 am- The Importance of Customer Service in Student Financial ServicesAugust 6, 2025 - 11:33 pm
Avoid These 6 Compliance Mistakes in Financial Aid July 29, 2025 - 1:11 pm
Shifting Ground Part 1: The Federal Shake-up in Higher Education
Higher education is entering a period of unprecedented change. As the federal government reshapes the role of the Department of Education (ED), colleges and universities are facing a future where the familiar frameworks for financial aid, compliance, and institutional accountability may look completely different. The question for presidents, CFOs, enrollment leaders, and financial aid directors […]
The Importance of Customer Service in Student Financial Services
By: Samantha Shores Associate Consultant, Financial Aid Services Customer service in the student financial aid office is not a new concept, but in an increasingly digital world, customer service is more important than ever before. Students and their parents are the customers in higher education, and student experience is a critical deciding factor in school […]
Avoid These 6 Compliance Mistakes in Financial Aid
When it comes to Title IV compliance, most mistakes aren’t malicious, they’re mundane. A missed file, a policy that was never updated, or a website link that points to last year’s SAP criteria can all trigger findings during an annual audit. At FAS, we’ve seen how small missteps can turn into major risks, especially when staffing […]