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Latest Insight Posts
Shifting Ground Part 4: The Compliance Crunch: When Regulation Meets RealityOctober 14, 2025 - 1:55 pm- Shifting Ground Part 3: The Staffing Crisis in Financial Aid: A Strategic Risk Hiding in Plain SightSeptember 22, 2025 - 3:46 pm
Enrollment Rebound and History of Survival September 9, 2025 - 4:59 pm
Shifting Ground Part 2: Financial Aid and the New Economics of Aid
Higher education is entering a new era of financial pressure, and federal aid is at the center of the shift. The recently passed “One Big Beautiful Bill” represents the most sweeping set of changes in decades—and the implications for institutions, students, and families are profound. What’s Changing in Federal Aid Key provisions of the bill […]
Shifting Ground Part 1: The Federal Shake-up in Higher Education
Higher education is entering a period of unprecedented change. As the federal government reshapes the role of the Department of Education (ED), colleges and universities are facing a future where the familiar frameworks for financial aid, compliance, and institutional accountability may look completely different. The question for presidents, CFOs, enrollment leaders, and financial aid directors […]
The Importance of Customer Service in Student Financial Services
By: Samantha Shores Associate Consultant, Financial Aid Services Customer service in the student financial aid office is not a new concept, but in an increasingly digital world, customer service is more important than ever before. Students and their parents are the customers in higher education, and student experience is a critical deciding factor in school […]