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Latest Innovation Posts
Timing Is Everything – How Financial Aid Operations Impact Enrollment and RetentionApril 28, 2025 - 1:25 pm
The Domino Effect in Financial Aid OperationsApril 9, 2025 - 9:56 am
Closing the Gap on FAFSA Completion RatesMay 14, 2024 - 1:53 pm
Latest Insight Posts
When Being #1 is Not a Good Thing: NSLDS Reporting April 22, 2025 - 9:57 am
How Institutions Can Stay Compliant—Even When Staffed Below CapacityApril 14, 2025 - 12:12 pm
Build a Financial Aid Technology Strategy for Maximum ROIApril 7, 2025 - 8:21 am
The Impact of Remote Financial Aid Offices on Student Experience
By: Samantha Shores, Associate Consultant, Financial Aid Services When a student needs answers about their financial aid, every minute matters—especially during peak processing season.In today’s digital world, long waits and in-person-only support just don’t cut it. The role of the Financial Aid Office has always been essential—but how students access that support is changing fast. […]
Enhancing the Student Financial Aid Experience
By: Delinda “Lindy” Hall Ed.D. We’ve all experienced unexpected staffing shortages, unforeseen budget constraints, and tight timelines. When students and university administrators face delays due to service interruptions, it disrupts the timely release of critical funding. These funding interruptions lead to frustration, causing students to delay enrollment or even withdraw early at the start of the term. For […]
Building a High-Performance Financial Aid Team
By: Dotti Davidson, FAS Consultant It’s a question no one likes to ask: “Is the issue with the employee, or is it with leadership?” You hire someone with financial aid experience, yet performance issues arise. Thoughts like “How did they get hired?” or “Shouldn’t they already know this?” may come to mind. But before jumping to conclusions, […]