Consultant Insights

One-Stop Shopping: Is this effective customer service for students?

By: Heather Hollandsworth, Ed.D, FAS Senior Consultant Higher education can feel like a merry-go-round for students. Now, more than ever, students need assistance navigating the myriad of changes in higher education policy and procedures. I recommend that institutions of higher education consistently review their methodology of providing student services on campus. It is decidedly important […]

FISAP Corrections Due by December 15, 2023

By: Dawn Patak, Ed.D., FAS Senior Consultant The deadline for corrections to the FISAP is fast approaching. Changes, corrections, or edits to the Fiscal Operations Report for 2022–23 and the Application to Participate for 2024–25 (FISAP) must be submitted to the Department of Education no later than 11:59 p.m. Eastern time (ET) on Friday, Dec. […]

Critical Campus Partnerships in Administering Title IV Federal Student Aid Programs

By: Mr. Lawrence Britton, FAS Senior Consultant and Dr. Delinda Hall, FAS Executive Consultant Communications and the sharing of information among campus partners in the administration of federal student financial aid funding (Title IV) are critical as Institutions of higher education seek to successfully comply with federal regulations. All too many campuses are filled with […]

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