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Latest Innovation Posts
The Cost of Chaos – Why Financial Aid Operations Must EvolveMay 22, 2025 - 1:42 pm
Timing Is Everything – How Financial Aid Operations Impact Enrollment and RetentionApril 28, 2025 - 1:25 pm
The Domino Effect in Financial Aid OperationsApril 9, 2025 - 9:56 am
Latest Insight Posts
The Decision Window: How Financial Aid Timing Shapes Enrollment DecisionsJune 30, 2025 - 12:36 pm
Reduce Summer Melt: Practical Strategies for Higher EducationJune 26, 2025 - 2:40 pm
The Momentum Window: Financial Aid Packaging Starts Before the FAFSAJune 24, 2025 - 11:43 am
Enhancing the Student Financial Aid Experience
By: Delinda “Lindy” Hall Ed.D. We’ve all experienced unexpected staffing shortages, unforeseen budget constraints, and tight timelines. When students and university administrators face delays due to service interruptions, it disrupts the timely release of critical funding. These funding interruptions lead to frustration, causing students to delay enrollment or even withdraw early at the start of the term. For […]
Building a High-Performance Financial Aid Team
By: Dotti Davidson, FAS Consultant It’s a question no one likes to ask: “Is the issue with the employee, or is it with leadership?” You hire someone with financial aid experience, yet performance issues arise. Thoughts like “How did they get hired?” or “Shouldn’t they already know this?” may come to mind. But before jumping to conclusions, […]
Practical Tips to Making Financial Aid Administration Easier
By: Dotti Davidson, FAS Consultant Financial aid offices are tasked with juggling student support, compliance and administration of funds, all within complex systems that impact the entire institution. As a consultant, I have served many schools and and have seen firsthand how small process improvements can make a big difference. At times, there is a knowledge […]