Cindy has over 25 years of student financial aid experience in both four-year public and four-year private institutions. Additionally, she spent a decade in financial aid management product development, prior consulting experience specializing in creating efficient, customer-focused operations and educational lending. Cindy came to FAS in 2022. As a consultant, she supports financial aid offices across the country. She provides Interim Staffing, Consulting and Assessment services to improve business processes, strengthen compliance efforts and enhance student and staff satisfaction.
Her previous experience includes tenure as Assistant Vice Provost and Director of Financial Aid at the University at Buffalo, the flagship institution of the State University of New York (SUNY). She also served as the Director of Operations and Client Services at Rochester Institute of Technology.
Cindy is experienced with several financial aid software systems, including Ellucian Banner, Oracle PeopleSoft, and the U.S. Department of Education’s suite of applications and website for administering Federal Student Aid. She has expertise in two major software implementations. Cindy served on the campus Steering Committee and as the financial aid module lead on a Banner implementation. She was a member of a PeopleSoft implementation team.
Cindy has held several leadership positions in state professional organizations including the New York State Financial Aid Administrators Association (NYSFAAA) as a member of the Executive Council and serving as Vice President for the State University of New York Financial Aid Professionals, Inc. (SUNYFAP). She has received several service awards. Cindy has also been a member of the National Association of Student Financial Aid Administrators (NASFAA) and the Eastern Association Student Financial Aid Administrators (EASFAA) for many years.
Cindy received her Bachelor of Science from Rochester Institute of Technology and a Master of Arts from State University of New York (SUNY) College at Brockport.